Call Center

  • Service Guests who lack internet access or are reluctant to order online
  • Provide personal Guest service after hours and during peak periods
  • Relieve administrative burden on your office staff and volunteers
  • Call Center Operators are able to take and place orders directly into your DTS system via a secure custom portal
  • Use your existing phone number
  • Turn on and off to provide coverage as needed
  • 24 hour/7 day coverage
  • Bi-lingual (Spanish) operators, additional languages available
  • Customizable – both workflow and FAQ’s are developed to meet the specific operational needs of your railroad
  • Reporting – Call Center Sales are detailed in your DTS Sales Reports
Dynamic Ticket Solutions has partnered with an established and experienced Call Center provider.  By combining our knowledge of the Tourist Railroad industry and their knowledge and experience (since 1954) in providing secure, professional and efficient Call Center services to the travel industry, we have created a powerful partnership to address your Railroad’s need for Call Center support.

Location: Texas, no remote operators
Security:  our Call Center partner is independently certified as PCI DSS Compliant for credit card security (Level 2 Validation).
Coverage:  24 hr/365